Frequently Asked Questions

Sometimes you just need a little help.

What is Trint?

A text-based toolkit for transcribing, searching, editing and sharing media content online.

What does it do?

Trint makes it easy to:

  • convert your audio and video files into text
  • polish transcripts to perfect in minutes
  • make your audio and video files searchable
  • put captions on your videos
  • share bite-sized chunks of audio and video online

How does it work?

Trint uses the world’s best automated speech-to-text algorithms to generate accurate transcripts. The easy-to-use Trint Editor glues text to the original audio (and video) so you can search, verify and if necessary correct your transcript without leaving the Trint Editor.

You can export video with captions or embed searchable transcripts on to your site.

Watch a one-minute video on how it works below.


How much does it cost to use Trint?

We have worked hard to keep prices as low as possible: The Pay As You Go price is €16.20/hr, if you buy monthly it can go down to as low as €13/hr.

More info on our pricing page.

Who’s behind Trint?

Jeff Kofman is an entrepreneur and our Captain, but he’s a journalist at heart. Emmy-winning foreign and war correspondent and reporter (ABC, CBS, and CBC News), Jeff knows the inherent need for what we produce for you – and more importantly, why we do it. He’s lived your pain. And he’s passionate to change things.

How does Trint compare to manual transcription?

Manual transcription is both time-consuming and costly. With reasonable transcription coming in at €100-200 per hour and often taking days to deliver it is an exorbitant process that is outdated given the rapid advancements with modern speech-to-text technology. Trint was setup to address the challenges that have plagued journalists, lawyers, media professionals and the like through enabling users to achieve the same accuracy as manual transcription but much faster and cheaper using Trint’s auto-transcription and verification tools.

Trint quickly gives users the ability to search, verify, correct, edit and export the usable content of recorded speech. Importantly however, Trint is much more than a substitute for manual transcription allowing the user to effortlessly disseminate edited or extracted audio/video/text content to traditional platforms (print, radio, TV) and to online and social media.

How long does it take to convert my file to text?

Trint usually converts the uploaded video or audio to text in less time than the length of the file. For example a 45min video interview would typically take less that 45 minutes. That being said a solid internet connection will help deliver the speediest results.

What languages does Trint support?

Trint currently offers language models for North American English, British English, Australian English, European Spanish, European French, German, Italian, Portuguese, Russian, Polish, Finnish, Hungarian, Dutch, Romanian and Swedish.

How can I get my Team on board?

The benefit of choosing a Team Account is that it allows companies to have one Admin paying and as many users tethered to the account as you wish. You will also be able to take advantage of the most favorable volume discounts.

Contact support@trint.com for more info.

How can I get hold of an API?

For all API related requests please contact support@trint.com.

Do you offer enterprise rates?

Yes – alongside our standard pricing models we are able to offer enterprise rates.

Contact support@trint.com for more info.

How can I improve the level of accuracy?

Audio Quality

To get the most of Trint it is essential that you upload high quality audio. We think Trint can perform magic, but we can’t perform miracles. Even though we use the world’s best automated speech-to-text algorithms, the accuracy of your transcripts depend on the quality of audio you give us.

That being the case ensure that your recordings are as clean as possible. That means maintaining a consistent recording environment, avoiding background noise and using high quality microphones. If your recording includes multiple speakers make sure that each of them speak directly into the microphone and avoid talking over one another.

Language Models

Although we constantly strive to improve our language models, Trint can struggle when faced with heavy accents or sporadic diction. We currently offer accent support in the following language models: British English, North American English, Australian English, European Spanish & French, German, Italian, Portuguese, Russian, Polish, Finnish, Hungarian, Dutch, Romanian and Swedish.

Trint Tip: If your audio/video file contains two or more accents to achieve best results select the language model of the weaker speaker.

What type of files work with Trint?

Trint supports a variety of audio and video files:

  • .mp3, .mp4, .m4a, .aac and .wav (recommended audio)
  • .mp4, .wma, .mov and .avi (recommended video)

Can’t see your file format here?

It’s easy to convert to one of these formats. Many standard audio or video players will do it for you. You can also check on Google. One of our favorite audio converters is Audacity (and it’s free.)

Who has access to my files?

Short answer: no one.

Your privacy and security are extremely important to us. We realize that you trust Trint every day to keep your information secure, and your content and data protected. With this in mind, we’ve made it so that no one (not even us) can access your Trints unless you decide to actively share them.

If you have any specific questions regarding security please contact our support team at support@trint.com or refer to our Terms of Use.

Give Trint a go for FREE, no Credit Card details needed on sign up.

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Copyright 2017 TRINT ™ – Patent pending. Trint is a Registered Trademark of Trint Ltd.

68-80 Hanbury St, London E1 5JL United Kingdom.

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