Sometimes you just need a little help.

Frequently Asked Questions


What is Trint?

A text-based toolkit for transcribing, searching, editing and sharing media content online.

What does it do?

Trint makes it easy to:

  • convert your audio and video files into text
  • polish transcripts to perfect in minutes
  • make your audio and video files searchable
  • put captions on your videos
  • share bite-sized chunks of audio and video online

How does it work?

Trint uses the world’s best automated speech-to-text algorithms to generate accurate transcripts. The easy-to-use Trint Editor glues text to the original audio (and video) so you can search, verify and if necessary correct your transcript without leaving the Trint Editor.

You can export video with captions or embed searchable transcripts on to your site.

Watch a one-minute video on how it works below.

How much does it cost to use Trint?

We have worked hard to keep prices as low as possible: The Pay As You Go price is $15/hr, if you buy monthly it can go down to as low as $12/hr. More info here on our pricing.

Why don’t you offer an “all you can eat” package?

There are real computing costs associated with every minute we transcribe. The Pay As You Go price is $15/hr, if you buy monthly it can go down to as low as $12/hr. Compared to the industry average rate of $100–200 per hour for manual transcription we think this is a bargain!

Who’s behind Trint?

Trint was born in December 2014 when Veteran journalist Jeff Kofman teamed up with developer Mark Boas to transform the way in which we approach transcription. Months of ground-breaking development and experimentation followed resulting in what we have today; a pioneering automated speech recognition tool for audio and video files that allows you to produce transcripts you can actually trust.

How does Trint compare to manual transcription?

Manual transcription is both time-consuming and costly. With reasonable transcription coming in at $100-200 per hour and often taking days to deliver it is an exorbitant process that is outdated given the rapid advancements with modern speech-to-text technology. Trint was setup to address the challenges that have plagued journalists, lawyers, media professionals and the like through enabling users to achieve the same accuracy as manual transcription but much faster and cheaper using Trint’s auto-transcription and verification tools.

Trint quickly gives users the ability to search, verify, correct, edit and export the usable content of recorded speech. Importantly however, Trint is much more than a substitute for manual transcription allowing the user to effortlessly disseminate edited or extracted audio/video/text content to traditional platforms (print, radio, TV) and to online and social media.

Who can use Trint?

Trint is the affordable option that’s available for anyone to use. Our software extends automated speech-to-text to vast new markets and we currently have users in multiple industries including; journalism, media, law, academia and publishing to name just a few.

How long does it take to convert my file to text?

Trint usually converts the uploaded video or audio to text in less time than the length of the file. For example a 45min video interview would typically take less that 45 minutes. That being said a solid internet connection will help deliver the speediest results.

What languages does Trint support?

Trint currently offers language models for British English, North American English, Australian English & European Spanish. Watch this space, we’re set to release more in the near future (this is just the beginning).

How can I get my Team on board?

The benefit of choosing a Team Account is that it allows companies to have one Admin paying and as many users tethered to the account as you wish. You will also be able to take advantage of the most favorable volume discounts. Contact us for more info.

Is there an API I can integrate?

In a short, not quite yet. It’s early days here at Trint and we’re still working on optimizing our product.

Do you offer enterprise rates?

Yes — alongside our standard pricing structure we are able to offer enterprise rates. Contact us for more info.

I can’t seem to login / I’ve forgotten my password

If you’ve forgotten the password to your Trint account, you can reset it easily at any time here. Enter the email address associated with your account and you will be sent a confirmation email allowing you to reset your password.

How can I improve the level of accuracy?

Audio Quality

To get the most of Trint it is essential that you upload high quality audio. We think Trint can perform magic, but we can't perform miracles. Even though we use the world’s best automated speech-to-text algorithms, the accuracy of your transcripts depend on the quality of audio you give us.

That being the case ensure that your recordings are as clean as possible. That means maintaining a consistent recording environment, avoiding background noise and using high quality microphones. If your recording includes multiple speakers make sure that each of them speak directly into the microphone and avoid talking over one another.

Language Models

Although we constantly strive to improve our language models, Trint can struggle when faced with heavy accents or sporadic diction. We currently offer accent support in the following language models: British English, North American english, Australian English & European Spanish.

Trint Tip: If your audio/video file contains two or more accents to achieve best results select the language model of the weaker speaker.

What type of files does Trint support?

Trint supports a variety of audio and video files:

  • Recommended audio: .mp3, mp4, .m4a, .aac and .wav.
  • Recommended video: .mp4, .wma, .mov and .avi.

Why can’t I process my files? (insufficient credit)

When you signed up for an account we gave you an hour of free credit to upload audio/video files of your interviews, lectures, speeches etc. If you haven’t upgraded to a subscription just yet and have used all your credit any files you attempt to upload will be locked. You can unlock these files by either:

  • Paying an individual unlock fee for the file
  • Signing up for a subscription plan

You can find more info on pricing plans here.

How can I export My Trints? (File type)

Exporting your edits on Trint is easy. Simply open the file in the editor, click on the green export button in the top right hand corner and select either a) entire document b) just highlights depending on the selection of text you need. You can then choose the relevant format (word document, SubRip format, VTT format or Interactive Transcript) and the export will appear in your downloads.

How secure are my Trints? Who has access?

We take security extremely seriously at Trint and go to great lengths to ensure that your content and data is protected. With this in mind no one can access your Trints unless you decide to actively share them. Were still in beta and in the process of attaining data security certification. If you have any specific questions regarding security please contact us or refer to our T&C’s.

How can I share my Trints with friends/colleagues?

Finished tidying up a transcript and need to send it over to a colleague? You can easily share your Trint by hitting the EMAIL icon in the top right hand side of the editor. This will send over a like for like copy of your transcript which can then be further worked on or exported into one of many formats. N.B. In order to access your Trint your colleagues will need to register for an account - they can do this here.

Which browser does Trint work best on?

Trint works best on Chrome. However be sure to disable any 3rd party extensions such as pop-up blockers which can reduce Trint’s overall functionality.

Editor Tips (Shortcuts)

We’ve tried to make the editor as intuitive as possible and that means not only making it simple to use but ensuring that it saves you time.

Here’s a handy list of keyboard shortcuts that will help you navigate even more easily.

  • CTRL + Space — Play / Pause
  • CTRL + R — Rewind 5 seconds
  • CTRL + H — Highlight
  • CTRL + Z — Undo
  • CTRL + Shift + Z — Redo

Note Mac users should also use the ‘control’ key not the ‘command’ key.

Help


Account basics & getting started

Signing up for an account Back to Top

Setting up your free Trint account takes just a couple of minutes:

  1. Visit https://beta.trint.com/beta-signup
  2. Enter your name, email and type your chosen password
  3. Hit Sign me up button

Resetting your password Back to Top

If you’ve forgotten your password it’s easy to reset:

  1. Hit this link: https://beta.trint.com/change-password-request
  2. Enter your email
  3. Click Reset my password and wait for an email to arrive
  4. Hit Reset password in the email
  5. Type and confirm your new password
  6. Hit Change password button

Selecting a plan Back to Top

We have a range of plans to choose from including a free trial: Trint pricing.

Joining a Trint team Back to Top

Important

To join a Team you need to be invited by a Team Admin. If you do not already have a Team Admin simply contact us and we’ll set one up.

Getting set up on team accounts is easy. If you are the Team Admin simply log in and go to My Account and click on Plan you will see the Team tab. From there you will be able to manage your account and individually add members to your Trint Team.

Note

You will only be able to add members to your Team if they have already signed up for a Trint account. They can do this here: https://beta.trint.com/beta-signup.

Once they’ve signed up, add them to your Team by entering their email addresses and clicking the Invite button. You can invite multiple users by separating email addresses with a comma.

Invite others to your team

Users will receive an email inviting them to your Team. This will give them full Team access to Trint.

Trint Tip

Team members can share their Trints by clicking on the green Email icon in the upper right corner of their screen.



Uploading content Back to Top

File types supported Back to Top

Trint supports the following file types:

Audio Video
.mp3 .mp4
.m4a .wma
.aac .mov
.wav .avi

Don’t see your file type here? Tell us the file type you want to upload — contact us.

How to upload Back to Top

  1. Log into your account
  2. Click on the green Upload button on the top right hand side of the `My Trints` page.
  3. An upload window will pop up asking you to select your files. To upload, you have several choices:
    • Drag-and-drop one or more files into the space marked `Drag files here`
    • Click on Choose files to select your audio/video from your computer

      Connect to Google Drive
    • You can also choose to connect with file-sharing tools listed on the left hand side, and begin uploading from Dropbox, Google Drive, OneDrive etc.

      Drag files here
    • Alternatively you can record using your webcam and upload directly to Trint by clicking on Record video.
  1. Once a file has been selected you will need to press the green Upload button in the bottom right-hand corner.
  2. To complete the upload process select an appropriate language model (more info here)
  3. Finally, sit back and relax while we do the heavy lifting

Upload and processing times Back to Top

We aim to return your transcript in less time than the length of the original file. For example, a 45 minute video should take 45 minutes or less to process. With good audio we’ll process your files even more quickly. (more info about good audio here)

We’ll notify you via email when your files are done processing. You can also check the progress on the My Trints page. Processing means your media is being transcribed. It will be marked as Ready when it’s done.

Select an accent or language




Transcription Back to Top

How to improve accuracy Back to Top

Audio Quality

Better audio means better transcription. Low quality audio or excessive background noise may reduce the quality of your transcripts. Here’s how to get the best audio:

  • Make sure you speak directly into the microphone
  • Choose a quiet place. Background noise (traffic, music, echo/ reverb) spoils the audio quality
  • Be aware of accents. Although Trint has many language models it may struggle to understand strong accents

Trint Tip

If you’re recording a meeting place your mobile phone or digital recorder on a flat surface in a quiet room. Make sure people don’t speak over one another. To guarantee best results the microphone should not be placed more than two to three feet away from the individual speaking.

Accent Selection

Trint offers language models for British English, North American English, Australian English, European Spanish & French. Selecting the relevant accent that best fits the speaker in your recording will greatly improve the level of accuracy. The accent can be selected in either:

  • The settings page:

    Accent Selection
  • Or during the upload process:

    Accent Selection

Trint Tip

If you have a recording that includes two or more accents (e.g. British English & North American English), select the accent of the weaker speaker to ensure best results.



Using the editor Back to Top

Trint allows you to edit transcripts in a simple, effortless way. Use the Editor just like you would use any word processor (Microsoft Word or Google Docs). You’ll find Trint’s intuitive tools will enable you to seamlessly edit both video and text on the fly.

Keyboard shortcuts Back to Top

We made some keyboard shortcuts to save you time while using the Trint Editor:

Shortcut Function
CTRL + Space Play / Pause
CTRL + R Rewind 5 seconds
CTRL + H Highlight
CTRL + Z Undo
CTRL + Shift + Z Redo

Why can’t you control play and pause with your space bar?

The Trint Editor is a combination of a text editor and a media player. In a text editor the space bar is used to create a space. In a media player the space is used to play and pause audio and video. Most people use Trint to quickly edit the text of their transcripts to perfect. In short, the text editor won!

Timestamps Back to Top

At the beginning of each paragraph Trint automatically includes timestamps to pinpoint exactly when a new speaker talks or a new paragraph begins.

Timestamps

To turn these off:

  1. Head to My Account
  2. Select Settings
  3. Turn off `Show time at start of paragraph` switch

Show time at start of paragraph

Assigning Speakers Back to Top

Trint’s pioneering voice recognition software automatically identifies different speakers and segments them into separate paragraphs.

Assigning Speakers

To assign a new speaker click the arrow at the top left of each paragraph.

If speakers aren’t recognized, press Enter to create a new paragraph and then add a new name as outlined above.

Speakers can also be registered for each Trint on My Trints under Get info on the drop-down menu option on the far right. If you have already registered speakers you can select their names from a drop-down list at the start of the paragraph.

Speaker info

Strikeout Back to Top

Skip content while playing back your Trints. Simply hit the Strikeout button to ignore unwanted content.

Strikeout

You can also choose to strikeout text but still hear the corresponding audio:

  1. Head to the Settings page
  2. Scroll down to Customize Trint
  3. Turn off `Skip struck-out words` switch

Skip struck-out words

Highlight Back to Top

Mark important sections of your transcript. Once highlighted your sections will appear in yellow in the text and on the Progress bar:

Highlight

The highlighted sections of your transcript will show two timings:

At the beginning a timestamp shows how far into the recording the selection starts:

Timestamp

At the end a second timestamp shows the duration of the highlighted section:

Timestamp

Captions Back to Top

1-Click Captioning is Trint’s latest development that allows you to seamlessly stitch captions (or subtitles in the same language) to your videos. The premise being that you don’t have to be a video expert to make captions quickly and easily.

  1. Select the content you want to export
  2. Hit Captions in the top toolbar
  3. An mp4 captioned file will download



Exporting & sharing Back to Top

To export click on the Export button in the top right. You’ll have the option to export all of your content or just the highlights in a variety of formats:

Export types

Word document (.docx) Back to Top

Exporting to Word means you can share and edit your transcript in the most commonly used word processing format. Most importantly you can include the key features of your transcript including Timestamps, Highlighting and Strikeout in the text document.

Export Word

SubRip (SubRip) Back to Top

SRT (SubRip text file format) is a UTF-8 text format that is readable by most desktop and media centre video player software. When it’s loaded with the associated video or audio file it will display subtitles or captions over the top.

SRT is represented by plain text so you can easily change the text or translate it manually in any basic text editor.

Note

Your SRT file name must correspond to the video or audio file name and be placed in the same location. For example: myvideo.avi and myvideo.srt would appear in the same folder.

Uploading SRT captions or subtitles to YouTube? It’s really easy! Just hit this link and follow the instructions.

WebVTT Back to Top

WebVTT (Web Video Text Tracks) is a text format based on SRT that you can combine with web video to display captions and subtitles on a webpage. VTT allows your captions to be stylized.

Note

Your SRT file name must correspond to the video or audio file name and be placed in the same location. For example: myvideo.avi and myvideo.srt would appear in the same folder.
To combine WebVTT with your online video you may need some basic knowledge of how to put a web page together. Check out these pages for more info: one, two.

Uploading VTT captions or subtitles to YouTube? It’s easy! Just hit this link and follow the instructions.

EDL Back to Top

EDL (Editing Decision List) is a format that describes text and timecodes that many video editing suites understand. You can use EDL to export selected highlights from Trint’s Editor into Adobe Premiere. We plan to add support for systems such as Avid soon. Check out this page for more info or this video for a step by step guide:

Interactive Transcripts Back to Top

Interactive Transcripts help your audience find relevant sections of your content more easily. When you embed an Interactive Transcript in your site it will appear as a video or audio with a transcript below it and a search bar next to it. Your audience can search for the content they want in your video or audio file. When they find it it’s easy to Tweet and share your content on social media.

Sharing Trints via email Back to Top

Share your Trints with friends and colleagues through email:

  1. Hit the green Email button in the top right
  2. Enter a recipient
  3. Add a note i.e. “Hey, check out my Trint”
  4. Click Share

Sharing Trints via email

Note

To access your Trint the recipient will have to register for an account first. They can do this here.



Billing and invoicing Back to Top

Monthly subscription plans Back to Top

We have three monthly subscription plans to choose from:

  • The 3 Hour Monthly Plan - $40/month and additional time @ 22 ¢ per minute
  • The 10 Hour Monthly Plan - $120/month and additional time @ 20 ¢ per minute
  • The 25 Hour Monthly Plan - $250/month and an additional time @ 17 ¢ per minute (Team account holders only)

In each case any additional minutes are charged at the same discounted rate. Unused minutes and hours will roll forward for up to six months. You can cancel anytime in a matter of clicks. We’ll hope you stay but we don’t make it hard to leave — if you decide to cancel your account you will have an additional 30 days to use your remaining time.

Pay As You Go Back to Top

The Trint Pay As You Go option is available to our individual account holders. You’ll pay a $5 joining fee that includes an hour of audio or video upload. You only pay for the video and audio you upload and you’ll be invoiced once per month.

Invoices Back to Top

We issue our customers with email invoices every 30 days.

  • An itemized format: each time you purchase more transcription credit a transaction will appear in your account
  • Example invoice item: £0.64 — 2 minutes 54 seconds at 22p/min — Pay as you go

Invoices

Individual transactions Back to Top

You can see a copy of your latest transactions online.

  1. Head to `My Account`

  2. Click on Invoices

Individual transactions

Transactions are a “best guess” of the cost to the user for the file uploaded, based on their subscription at the time and the rate of purchasing extra time on that plan.

Note

All transactions to Trial account holders show as zero.

Shifting Plans Back to Top

You can see a copy of your latest transactions online.

  1. Head to `My Account`
  2. Click on Invoices

Shifting Plans

Shifting plans in Trint is easy. Just complete the following steps:

  1. Log In

  2. Go to the `My plan` page in the account section

    My plan
  3. Select Change my plan

    My plan
  4. Select the relevant plan

    My plan
  5. Confirm the change on the checkout page

    Confirm the change on the checkout page

If you’re downgrading, the downgrade will come into effect at the end of the 30 day billing period when you receive your monthly invoice. Any unused credit from your previous plan will roll over for a further six months.

If you are upgrading, the upgrade will come into effect immediately with any remaining allowance from the existing plan automatically carried over to your new plan.

Unsuccessful paymentss Back to Top

If Trint’s payment system is not able to charge your payment details we’ll contact you by email and via notifications on the Trint webapp.

Note

You will not be able to purchase more credit while delinquent.

You can fix your payment details by going to the Billing page and correcting your credit card information. You’ll need to submit card details — even if you only changed the billing address — in order to correct the issue.

After three more failed payment attempts, each separated by three days, your account would be cancelled.

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