Last updated: 04 August 2026
This terms of use agreement (this “agreement”) (together with the documents referred to in it) is a legal agreement between you and Trint Limited, a company incorporated and registered in England and Wales with company number 09225083 whose registered office is at C/O Mishcon de Reya, Africa House, 70 Kingsway, London, England, WC2B 6AH, United Kingdom (“we”, “us” or “our”) for the use of the Trint Services (as defined in clause 2.1, below) including our website: www.trint.com, web application: app.trint.com, the Trint iOS/Android and Desktop App (collectively the “Trint Platform”). By using and/or registering to use Trint Services, you must read, agree with and accept all of the terms and conditions contained in this agreement. This agreement is provided to you and concluded in English. You agree that any use by you of the Trint Services shall constitute your acceptance of the agreement. We recommend that you store or print-off a copy of the agreement (including all policies) for your records. If you do not agree to the terms of this agreement, please refrain from using the Trint Services.
Application of these terms — Self-Serve customers only
This agreement applies only to customers who sign up for and purchase the Trint Services directly through the Trint Platform on a self-serve basis, whether on a Free Trial, Monthly Subscription or Annual Subscription ("Self-Serve Customers"). If you or your Organisation have entered into a separately negotiated written agreement with Trint (such as a master services agreement, enterprise agreement or order form) ("Enterprise Agreement"), that Enterprise Agreement — and not this agreement — governs your access to and use of the Trint Services, and in the event of any conflict between this agreement and an Enterprise Agreement, the Enterprise Agreement shall prevail. If you are interested in an Enterprise Agreement, please contact us at support@trint.com.
If you use the Trint Services on behalf of a business or organisation
If you use the Trint Services on behalf of any organisation (whether or not it is incorporated) then by so doing so you accept these terms and you enter into this agreement on behalf of yourself personally and also on behalf of that organisation (the “Organisation”). All references to “you” or “user” or “Seat” in this agreement refer to you personally and also to the Organisation. You hereby represent and warrant that you have authority to agree to these terms and enter into this agreement on behalf of the Organisation. Your Organisation shall be responsible for the actions of its users in relation to the Trint Services.
1.1 This agreement refers to the following additional terms, which also apply to your use of the Trint Services: (a) our privacy policy, which explains how we process personal data when you use our Website and when we engage in marketing activities, and our Platform Privacy Policy, which explains how we process personal data in connection with the Trint platform. These privacy policies are provided for information: they do not form part of this agreement, and our processing of your personal data is carried out on the legal bases described in the applicable privacy policy, not on the basis of contractual consent; and (b) our cookie policy, which sets out information about the cookies used on the Trint Platform and how you can manage your cookie preferences.
2.1 We have developed the Trint Services, using AI technology to provide automated transcription of audio/video files uploaded to the Trint Services and related services, including: (a) the creation of a document format that aligns words with the transcribed audio/video files (a “Trint”); (b) the creation and use of Voiceprints (as defined in Annex A) to facilitate the identification of Speakers/Participants (as defined in Annex A) in any content provided to Trint; (c) an editor that allows users to search, verify and correct the content of their Trints (the "Trint Editor"); (d) the Trint API Developer Hub (https://dev.trint.com/); and (e) a variety of methods for exporting and sharing the contents of Trints. (together with the Trint Platform, the "Trint Services").
(f) The Trint Services may include the use of automated transcription and summarisation technologies and data analysis technologies (together, 'AI Services') to process uploaded files in order to deliver outputs and functionality for you. Further information about the AI Services is provided in clause 12.
2.2 You will receive access and direct links to third party services for your benefit and ease of service via the Trint Platform, including but not limited to: Zapier and Zoom which are subject to their own terms and conditions:
You acknowledge and agree that when you click on a link to a third party website on the Trint Platform you are leaving the Trint Platform and entering a third party website which is subject to its own terms and conditions. Please read all third party terms and conditions carefully before using such sites. Trint accepts no responsibility or liability in respect of any events that occur whilst you are using third party platforms and services.
2.3 In consideration of you agreeing to abide by the terms of this agreement, we hereby grant to you a non-exclusive, non-transferable, license to use the Trint Services on the terms of this agreement. To access and use the Trint Services you must sign up with your name, email address and password to create an account ("Account"). We discourage generic Account names and we actively monitor concurrent Account usage. You may log into your Account on multiple devices but you shall not be able to access and use the Trint Services via the same Account from multiple devices at the same time. Depending on the tier of your Account (as detailed at clause 3.5) you may be authorized to have more than one user ("Seat") per your Account. The number of Seats per Account shall be determined by your tier and if there are multiple Seats allowed via your Account, each Seat shall need to be a named individual. The original Account holder shall be the lead Seat and shall be able to add a specified number of other Seats (in accordance with the selected tier). Seats may be transferred to new users at any time but shall always be for named individuals and not a generic Seat used by multiple individuals concurrently. Sharing of log-in details with any other user is strictly prohibited in accordance with clause 2.6.
2.4 We may update or change the Trint Services from time to time, including to reflect changes in technology, legal and regulatory requirements, and improvements to functionality. If we make a change that materially reduces the functionality of the Trint Services available under your subscription, we will give you reasonable advance notice by email, and you may cancel your subscription before the change takes effect and receive a pro-rata refund of any Fees paid in advance for the period after cancellation. We will use reasonable endeavours to make the Trint Services available to you, but we do not guarantee that the Trint Services will be uninterrupted or error-free, and we may suspend access temporarily for maintenance, security or technical reasons, giving you notice in advance where reasonably practicable.
2.5 From time to time, we may restrict access to some parts of the Trint Services, or the entire Trint Services, to users who have registered with us. We will use reasonable endeavors to fix issues and bugs in the Trint Services as quickly as we can.
2.6 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of this agreement.
2.7 You must not misuse the Trint Services by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to the Trint Services, the server on which the Trint Services operate or any server, computer or database connected to the Trint Services. You must not attack the Trint Services via a denial-of-service attack.
2.8 If you breach clause 2.7, you will be committing a criminal offense under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, we reserve the right to immediately cease your right to use the Trint Services.
3.1 Free trial for new users. If you are a new user, signing up to the Trint Services to use the Trint Services for the first time, once you have created an Account you will automatically start a free 7-day trial. The free trial shall consist of free transcription services for up to three files of the duration outlined during the trial, which may be used during the next seven (7) days after you have signed up ("Free Trial").
3.2 Unless you choose to opt out prior to the Free Trial period ending (i.e. before day eight (8)), after your Free Trial ends you will be asked to enter your payment details and to subscribe to the Trint Services as further detailed below.
3.3 Subscriptions. If you migrate from the Free Trial to a subscription plan, you shall be automatically signed up for a monthly subscription where payment is taken upfront at the beginning of each month (the "Monthly Subscription"), however, you may also choose to upgrade (as detailed below) to an annual subscription with the benefit of a discount and payment upfront annually (the "Annual Subscription"). You may also upgrade from a lower tier plan to a higher tier plan (for example, from Starter to Advanced) within your existing Monthly Subscription or Annual Subscription. If you upgrade your tier via your Account you will be immediately charged the pro-rated difference (for the remainder of the month or the year, as applicable) between the two tiers and will immediately receive the extra benefits of your new tier. For the avoidance of doubt, this clause 4.3 governs tier changes only; changes between Monthly and Annual Subscriptions are governed by clauses 3.3 and 4.2. For the avoidance of doubt there shall be no pro rata fee deductions for upgrades during the middle of the month. Any users on Pay As You Go, Basic or Supercharged payment plans may elect to sign up for a Monthly Subscription or an Annual Subscription plans. For the avoidance of doubt, if you are migrating from Pay As You Go, Basic or Supercharged payment plans to a subscription plan you are not a new user and therefore will not be eligible for the Free Trial referenced in clause 3.1.
3.4 Fair use. You will receive unlimited, day-to-day fair use ("Fair Use'') (Fair Use is subject to our discretion) of the Trint Services on specific Monthly Subscription and the Annual Subscription (Advanced, Pro, Pro Teams) plans. We reserve the right to monitor usage, and if we determine over-use of the Trint Services, going beyond Fair Use, that is equivalent to the High Volume or Archive Use (as defined below) thresholds we shall inform you of your over-use and give you the option to purchase the High Volume or Archive Use add-on(s).
Fair Use does not accrue, and resets every billing period (Monthly or Yearly).
3.5 In addition to choosing the Monthly or Annual Subscription plan you can also choose your tier, details of which may be updated from time to time and can be found on the Pricing Page ("Pricing Page").
3.6 If your usage puts system integrity at risk i.e. you upload a large volume of files in a short period of time, Trint reserves the right to throttle your access to the Trint Services to ensure system integrity for all our customers.
4.1 If you wish to subscribe for a Monthly Subscription or Annual Subscription, you:
(a) agree to pay to us the relevant Fee as set out on the Pricing Page (https://app.trint.com/plans); and (b) agree and undertake to pay to us (without any deduction, set-off or withholding except as required by law) the relevant Fees in advance in full. Fees are charged in GBP, EUR or USD according to the currency displayed to you at checkout. Where your payment method is denominated in another currency, the conversion will be carried out by your card issuer or payment provider at its prevailing rate, and any conversion fees or charges applied by your issuer are your responsibility. You authorise us to collect the full Fees from you each month or at the beginning of each year (as applicable) until you cancel your subscription in accordance with clause 5; and (c) acknowledge that, subject to clause 5, that the relevant Fees are non-refundable.
4.2 You may upgrade from a Monthly Subscription to an Annual Subscription at any time via your Account. If you upgrade from a Monthly Subscription to an Annual Subscription, we will immediately bill you and you agree to pay to us (without any deduction) the relevant Fee in full at the beginning of the next month when payment of the Fees is due. You may also downgrade from an Annual Subscription to a Monthly Subscription via your Account at the end of the year of your Annual Subscription. The downgrade will take effect from the end of the annual period. Payment will then be taken monthly in accordance with the Monthly Subscription payment plan.
4.3 You may also upgrade from a lower tier plan to a higher tier plan (for example, from Starter to Advanced) within your existing Monthly Subscription or Annual Subscription. If you upgrade your tier via your Account you will be immediately charged the pro-rated difference (for the remainder of the month or the year, as applicable) between the two tiers and will immediately receive the extra benefits of your new tier. For the avoidance of doubt, this clause 4.3 governs tier changes only; changes between Monthly and Annual Subscriptions are governed by clauses 3.3 and 4.2.
4.4 You may also downgrade your tier by selecting to do so via your Account. If you choose to do so, the downgrade will come into effect at the end of the month or the end of the year as applicable in time for your next Fee payment. You shall lose the benefits of the tier from which you have downgraded at this time.
4.5 If you are signed up for a Monthly Subscription, you may pause your Account at any time ("Pause Plan"). The Pause Plan Fee rate will take effect at the beginning of the next month after you have opted to pause your Account. For the avoidance of doubt you cannot pause your Account if you are signed up to an Annual Subscription.
During the Pause Plan the following shall occur:
(a) we shall keep your files and Trints safe for the period of the Pause Plan (however you shall not be able to view or access them); (b) all Trint Players shall be offline; (c) you shall not be able to use the Trint Services. Transcription services shall not be available either via the Trint API Developer Hub or other third party platforms and/or integrations such as Zapier; and (d) we shall take all public links: (https://info.trint.com/knowledge/sharing-files-and-collaboration-trint-help-center) offline.
You can reactivate your Account and end the Pause Plan at any time. For the avoidance of doubt you will not receive a refund for any Pause Plan Fees paid if you reactivate your Account in the middle of the month, and you shall be charged the Monthly Subscription Fee rate (with no pro-rating).
4.6 We reserve our rights to amend the Fees and the Trint Services provided at any time however we shall notify you in writing if we intend to do this. Any changes shall take effect at the beginning of the new month for Monthly Subscriptions and the beginning of the renewal date for Annual Subscriptions.
4.7 We may offer promotional offers from time to time which may include promo codes or Account credits, and which may be subject to expiration dates and may only be applicable to selected users of the Trint Services. We reserve the right to remove Account credits from your Account or end a promotional offer without notice if we believe, at our sole discretion, you are not acting in good faith in relation to the terms of the promotion.
4.8 4.8 Payments are processed by our third-party payment processor, Stripe. By subscribing, you: (a) authorise us (via Stripe) to charge your nominated payment card or other payment method for the Fees as they fall due, on a recurring basis, until you cancel your subscription in accordance with clause 5; and (b) agree that we may send you electronic communications (including by email) in relation to upcoming, successful and failed payments. You are responsible for ensuring that your payment details are accurate and up to date. Your use of Stripe's payment services is subject to Stripe's applicable terms, and Stripe's privacy policy (https://stripe.com/gb/privacy) applies to Stripe's processing of any information you submit to Stripe. We shall not be liable to you if a payment cannot be processed due to insufficient funds or inaccurate or expired payment details, although your rights under clauses 4.9 to 4.11 are unaffected.
4.9 If the credit card details you have provided us with via your Account are invalid at the point of us charging you for the Fees owed to us, we shall inform you by email. We will make every effort to contact you by email (to the address used to set up your Account) if your card payment fails.
4.10 If your payment fails, after notifying you we shall continue to attempt to take payment up to three (3) times over a period of nine (9) days to allow you to update your payment details. If payment has not been made after that period, we may suspend your Account and your access to the Trint Services until payment is made.
4.11 If your Account remains suspended for non-payment for thirty (30) days, we may terminate this agreement and delete your Account. We will give you at least fourteen (14) days' written notice by email before deleting your Account and all data, files and Trints held within it, to give you the opportunity to pay outstanding Fees or download your content.
Cooling-off period
5.1 If you are a consumer, you have a legal right to cancel this agreement under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the cooling-off period set out in clause 5.2.
5.2 Your legal right to cancel starts on the date you subscribe to the Trint Services in accordance with clause 3.2 and lasts for fourteen (14) days (the "cooling-off period"). If you change your mind for any reason during the cooling-off period, you may cancel this agreement and receive a refund of any amount you have already paid, less a proportionate deduction for the Trint Services supplied up to the time you told us you wished to cancel, calculated by reference to the full subscription price.
5.3 By subscribing, you expressly request that we begin supplying the Trint Services to you during the cooling-off period, and you acknowledge that: (a) if you cancel during the cooling-off period, the deduction described in clause 5.2 will apply; and (b) if the Trint Services have been fully performed during the cooling-off period at your request, you will lose the right to cancel. To cancel during the cooling-off period, click 'Cancel Subscription' in your Account settings page or email us at support@trint.com (you may, but do not need to, use the model cancellation form set out at the end of these terms). Your cancellation is effective from the date you send the email or click 'Cancel Subscription'. We will process any refund due without undue delay and in any event within fourteen (14) days of the day you told us you wished to cancel, using the same means of payment you used for the initial transaction.
5.4 To cancel this agreement during the cooling-off period, please do so at any time during the fourteen (14) day period by clicking on the 'Cancel Subscription' link on your Account settings page or contact us in writing to tell us by sending an email to: support@trint.com. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by email or via your Account, then your cancellation is effective from the date you sent us the email or clicked on the 'Cancel Subscription' in your Account settings.
Cancellation after the cooling-off period
5.5 After the expiry of the cooling-off period set out in clause 5.2, you can still cancel your Account at any time by clicking on the 'Cancel Subscription' link on your Account settings page. You are solely responsible for properly cancelling your Account. For the avoidance of doubt, the Monthly Subscription automatically renews each month and the Annual Subscription automatically renews each year.
5.6 If you cancel your Monthly Subscription after the cooling-off period, no further payments will be taken, your subscription will continue until the end of the monthly period you have already paid for, and your cancellation will take effect at the end of that period. No refund is available for the remaining days of the current monthly period.
5.7 After each auto-renewal of your Annual Subscription, you will have fourteen (14) days in which to cancel your subscription and receive a refund, by clicking 'Cancel Subscription' in your Account settings page or by emailing support@trint.com. If, during that fourteen (14) day period, you have submitted more than your Fair Use allowance of audio/video for transcription via your Account, we will deduct from your refund an amount equal to one month's Monthly Subscription Fee at the then-current rate for your tier, and refund the remainder of the Annual Subscription Fee paid. If your usage is at or below that threshold, you will receive a full refund of the Annual Subscription Fee paid on renewal. After the fourteen (14) day period, you will no longer be eligible for a refund if you cancel your Annual Subscription, and clause 5.5 logic applies equivalently: your subscription continues until the end of the annual period already paid for.
6.1 You are and will remain the sole and exclusive owner of all Content (as defined below); provided, however, you hereby grant to Trint: (i) a non-exclusive, sublicensable, transferable, royalty-free, fully-paid up license to reproduce, display, create derivative works from and otherwise to use in any and all manners the Content to the extent required to provide the Trint Services; and (ii) a non-exclusive, perpetual, worldwide, fully-paid up, royalty-free license to use non-personally identifiable Content in aggregate and blinded formats that do not identify, reference or imply an association with you or your Content, for the purposes of creating benchmarking, quality assurance, statistical, research and marketing analyses, surveys, reports, and studies.
6.2 In this agreement, “Content” means and includes all content provided by you to Trint and/or is submitted by you to the Trint Services, including, without limitation, audio files, video files, text, music, or other materials or metadata.
6.3 You are solely responsible for the Content, including the accuracy, quality, integrity, legality, reliability, and appropriateness thereof, and all consequences of submitting the Content to the Trint Services. You acknowledge that Trint does not and will not verify, endorse, review, monitor, manage, or screen Content for compliance with this agreement or applicable laws, and Trint will have no obligation to do so; provided, however, Trint reserves the right to refuse, move, disable, modify, or delete any Content and/or suspend the Trint Services to the extent Trint determines, in good faith, that such suspension is necessary to comply with applicable law or to prevent significant harm to Trint or any third party without notice, penalty, or liability to you.
6.4 You acknowledge and agree that after the thirtieth (30th) day following any termination or expiration of this agreement, Trint has no obligation to retain the Content and may delete and destroy such Content without providing you with notice of such deletion.
6.5 Notwithstanding anything to the contrary set forth herein, you acknowledge and agree Trint may archive certain Content and may disclose such Content if disclosure is reasonably necessary to: (i) comply with legal process; (ii) enforce its right under this agreement; (iii) respond to claims that any Content violates the rights of a third party; or (iv) protect the rights, property, or personal safety of Trint, its users and/or the public.
6.6 For more information about our data security practices, see Security at Trint (https://trint.com/security) for our official policy, and our support article on Data Security (https://info.trint.com/knowledge/who-has-access-to-my-files).
6.7 Trint shall have no obligations with respect to the Content which you submit other than to perform the Trint Services as set out in this agreement.
7.1 Information about how Trint collects and processes personal data relating to you and your users — including contact and registration information, device and application identifiers, communications with Trint, and information about usage of the Trint Services ("Your Information") — is set out in the Platform Privacy Policy. Where Trint processes personal data within Your Information as a controller, it does so on the legal bases set out in the Platform Privacy Policy; where it processes personal data as a processor on your behalf, clause 8 and Annex A apply.
7.2 You grant to Trint a non-exclusive, worldwide, royalty-free licence to use Your Information (excluding personal data, which is governed by clause 8 and the Platform Privacy Policy) to the extent necessary to: (a) provide the Trint Services and enforce Trint's rights under this agreement; and (b) provide you with customer and technical support. Any use of Your Information for benchmarking, quality assurance, statistical, research or marketing analyses shall be in aggregated and anonymised form only, in accordance with clause 6.1(ii).
7.3 Subject to the foregoing, Your Information will be considered your Confidential Information (as defined in clause 9).
7.4 You shall own all right, title, and interest in and to all of Your Information that is not personal data and shall have sole responsibility for the legality, reliability, integrity, accuracy, and quality of all such information.
7.5 Trint shall follow its archiving procedures for Your Information as set out in its relevant policy, as such document may be amended by Trint in its sole discretion from time to time. In the event of any loss or damage to Your Information, your sole and exclusive remedy against Trint shall be for Trint to use reasonable commercial endeavours to restore the lost or damaged information from the latest back-up of such information maintained by Trint in accordance with the archiving procedure described in its policy. As long as Trint comply with its obligations under this agreement, Trint shall not be responsible for any loss, destruction, alteration, or disclosure of Your Information caused by any third party (except those third parties sub-contracted by Trint to perform services related to Your Information maintenance and back-up).
8.1 For the purposes of this clause 8:
(a) the terms controller, processor, data subject, personal data, personal data breach and processing shall have the meaning given to them in the UK GDPR.
(b) Applicable Laws: means: (i) To the extent the UK GDPR applies, the law of the United Kingdom or of a part of the United Kingdom; and (ii) To the extent EU GDPR applies, the law of the European Union or any member state of the European Union to which Trint is subject.
(c) Applicable Data Protection Laws: means: (i) To the extent the UK GDPR applies, the law of the United Kingdom or of a part of the United Kingdom which relates to the protection of personal data; and (ii) To the extent the EU GDPR applies, the law of the European Union or any member state of the European Union to which Trint is subject, which relates to the protection of personal data.
(d) Customer: means you.
(e) Customer Personal Data: means any personal data which Trint processes in connection with this agreement, in the capacity of a processor on behalf of the Customer.
(f) EU GDPR: means the General Data Protection Regulation ((EU) 2016/679).
(g) Platform Privacy Policy: means the privacy policy at https://trint.com/docs/platform-privacy-policy or such other address as may be notified to you from time to time, as such document may be amended from time to time by Trint in its sole discretion.
(h) Purpose: means the purposes for which the Customer Personal Data is processed, as set out in clause 8.8(a).
(i) Trint Personal Data: means the personal data processed by Trint as a controller, as set out in the Platform Privacy Policy.
(j) UK GDPR: has the meaning given to it in the Data Protection Act 2018.
8.2 Both parties will comply with all applicable requirements of Applicable Data Protection Laws. This 8 is in addition to, and does not relieve, remove or replace, a party's obligations or rights under Applicable Data Protection Laws.
8.3 The parties have determined that, for the purposes of Applicable Data Protection Laws: (i) Trint shall act as controller in respect of the Trint Personal Data; and (ii) Trint shall process the Customer Personal Data set out in Annex A, as a processor on behalf of the Customer in respect of the processing activities set out in Annex A.
8.4 Should the determination in 8.3 change, then each party shall work together in good faith to make any changes which are necessary to this 8 or Annex A.
8.5 Trint shall process the Trint Personal Data as a controller in accordance with the then-current version of the Platform Privacy Policy. Nothing in the Platform Privacy Policy shall override or reduce Trint's obligations under this clause 8 or Annex A in respect of Customer Personal Data; in the event of any inconsistency or conflict between the Platform Privacy Policy and this clause 8 or Annex A in relation to Customer Personal Data, this agreement shall take precedence. The Customer shall ensure that its personnel, representatives and agents are provided with, or directed to, the Platform Privacy Policy.
8.6 Without prejudice to the generality of 8.2, the Customer will ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of the Trint Personal Data and Customer Personal Data to Trint and lawful collection of the same by Trint for the duration and purposes of this agreement.
8.7 In relation to the Customer Personal Data, Annex A sets out the scope, nature and purpose of processing by Trint, the duration of the processing and the types of personal data and categories of data subject.
8.8 Without prejudice to the generality of 8.2 Trint shall, in relation to Customer Personal Data:
(a) process that Customer Personal Data only on the documented instructions of the Customer, which shall be to process the Customer Personal Data for the purposes set out in Annex A, unless Trint is required by Applicable Laws to otherwise process that Customer Personal Data. Where Trint is relying on Applicable Laws as the basis for processing Customer Personal Data, Trint shall notify the Customer of this before performing the processing required by the Applicable Laws unless those Applicable Laws prohibit the Provider, Trint, from notifying the Customer on important grounds of public interest. Trint shall inform the Customer if, in the opinion of Trint, the instructions of the Customer infringe Applicable Data Protection Laws;
(b) implement technical and organisational measures to protect against unauthorised or unlawful processing of Customer Personal Data and against accidental loss or destruction of, or damage to, Customer Personal Data, which are appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures;
(c) ensure that any personnel engaged and authorised by Trint to process Customer Personal Data have committed themselves to confidentiality or are under an appropriate statutory or common law obligation of confidentiality;
(d) assist the Customer insofar as this is possible (taking into account the nature of the processing and the information available to Trint), and at the Customer's cost and written request, in responding to any request from a data subject and in ensuring the Customer's compliance with its obligations under Applicable Data Protection Laws with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;
(e) notify the Customer without undue delay on becoming aware of a personal data breach involving the Customer Personal Data;
(f) at the written direction of the Customer, delete or return Customer Personal Data and copies thereof to the Customer on termination of the agreement unless Trint is required by Applicable Law to continue to process that Customer Personal Data. For the purposes of this 8.8(f) Customer Personal Data shall be considered deleted where it is put beyond further use by Trint; and
(g) maintain records to demonstrate its compliance with this 8.
8.9 The Customer hereby provides its prior, general authorisation for Trint to:
(a) appoint processors to process the Customer Personal Data, provided that Trint: (i) shall ensure that the terms on which it appoints such processors comply with Applicable Data Protection Laws, and are consistent with the obligations imposed on Trint in this 8; (ii) shall remain responsible for the acts and omission of any such processor as if they were the acts and omissions of Trint; and (iii) shall inform the Customer of any changes concerning the addition or replacement of the processors, thereby giving the Customer the opportunity to object to such changes and, where the Customer objects to such appointment, the Customer may, within 30 days of such notice, terminate this agreement by giving Trint no less than 30 days’ notice in writing, provided that the Customer shall be liable for all charges which would have been payable under the agreement until the Customer’s next opportunity to terminate the Master Agreement for convenience, unless the Customer can demonstrate, to Trint's reasonable satisfaction, that the objection is due to an actual or likely breach of the Applicable Data Protection Laws.
(b) transfer Customer Personal Data outside of the UK as required for the Purpose, provided that Trint shall ensure that all such transfers are effected in accordance with Applicable Data Protection Laws. For these purposes, the Customer shall promptly comply with any reasonable request of Trint, including any request to enter into standard data protection clauses adopted by the EU Commission from time to time (where the EU GDPR applies to the transfer) or adopted by the UK Information Commissioner from time to time (where the UK GDPR applies to the transfer).
8.10 Without prejudice to the generality of clauses 8.2 and 8.5, you acknowledge and agree that you are solely responsible for providing appropriate notices to, and obtaining consent from Users, Speakers/Participants and Non-Participants (each as defined in Annex A) as required under the Applicable Data Protection Laws. Accordingly, you will ensure that you have all necessary appropriate consents and notices in place to enable lawful transfer of the personal data to Trint for the duration and purposes of this agreement so that Trint may lawfully use, process, and transfer the personal data in accordance with this agreement on your behalf.
8.11 Trint may make features available to you which involve the creation and use of Voiceprints (as defined in Annex A) to facilitate the identification of Speakers/Participants (as defined in Annex A) in any Content provided to Trint (“Speaker ID”). You acknowledge that the Speaker ID functionality involves biometric recognition. You warrant that (i) you have established an appropriate lawful basis for the processing of all Customer Personal Data for the purpose of Speaker ID; (ii) you have obtained all required consents from Speakers/Participants for the purpose of Speaker ID; and (iii) you have provided all appropriate notices to any Speakers/Participants for the purpose of Speaker ID.
8.12 You acknowledge and agree that Trint may process Content and Customer Personal Data in the course of providing the AI Services as described within the terms of this agreement. For example, the Trint Services provided may involve AI-driven transcription, summarisation, or data analysis.
8.13 In relation to the AI Services: (a) Trint shall ensure that all AI-related processing complies with Applicable Data Protection Laws; (b) All AI-related processing of Customer Personal Data will occur within the UK, EEA or designated locations with adequate protections under Applicable Data Protection Laws; (c) Trint implements industry-standard security practices for data processing and model integrity, ensuring that your Content and Customer Personal Data remains secure during and after AI processing; (d) All data processed for AI purposes undergoes pseudonymisation or anonymisation, as applicable, to mitigate privacy risks; (e) Trint will not: (i) use any Customer Personal Data for training any AI models not described in this clause 8, third-party disclosures, or marketing purposes without your explicit consent; (ii) retain any Content or Customer Personal Data processed in relation to the AI Services for training or improvement purposes or following completion of the Trint Services unless anonymised and aggregated in a non-identifiable form; or (iii) retain, repurpose, or share any Content processed through AI Services for external research or development outside the purposes of this agreement.
9.1 During the Term and during the three (3)-year period thereafter, each Receiving Party (as defined herein) agrees: (i) not to copy, disclose to third parties, or use the Disclosing Party’s (as defined herein) Confidential Information for any purpose other than for the performance of this agreement; and (ii) protect the Disclosing Party’s Confidential Information with the same degree of care it exercises to protect its own Confidential Information (but in any event, with no less than a reasonable degree of care) to prevent the unauthorized, negligent, or inadvertent use, disclosure, or publication thereof.
9.2 In this agreement, “Confidential Information” means any information disclosed by one party (the “Disclosing Party”) to the other party (the “Receiving Party”) that relates to such Disclosing Party and that reasonably should be known by the Receiving Party to be confidential or proprietary to the Disclosing Party under the circumstances of disclosure or in light of the nature of the information disclosed. Confidential Information will not include information that: (A) was publicly available, or that subsequently becomes publicly available, except by wrongful disclosure hereunder by the Receiving Party; (B) was in the Receiving Party’s possession prior to receipt of the same hereunder, as evidenced by the Receiving Party’s prior written records; (C) was received from a third party who was not known by the Receiving Party to be under any obligation of confidentiality with respect to such information or to have violated any applicable law; or (D) was independently developed by the Receiving Party as must be evidenced by written records created by such Receiving Party contemporaneously with such independent development.
9.3 In the event that the Receiving Party becomes required by law, rule, regulation, judicial or administrative process to disclose any of the Disclosing Party’s Confidential Information, prior to making such disclosure, to the extent permitted by applicable law or regulation, such Receiving Party shall provide the Disclosing Party with prompt written notice thereof, so that the Disclosing Party may seek a protective order or other appropriate remedy. Subject to the licence set forth elsewhere in this agreement, all of a Disclosing Party’s Confidential Information shall be returned or destroyed, as instructed by such Disclosing Party, upon the termination or expiration of this agreement.
9.4 Trint agrees to maintain industry standard administrative, physical, and technical safeguards to protect the Content to the extent under its possession or control. Notwithstanding the foregoing, you acknowledge Trint does not possess, own, or control the servers on which the Content is stored and agree Trint shall not be liable to you for any deletion, correction, destruction, damage, loss or failure to store any Content thereon. Trint treats all your data and content as Confidential Information, applying strict safeguards to protect it from unauthorised access. For any processing beyond service provision, data will be anonymised and aggregated to prevent re-identification, ensuring compliance with industry-leading security and privacy standards.
10.1 You agree that when using the Trint Services you will comply with all applicable laws and this agreement. In particular, but without limitation, you agree not to:
(a) use the Trint Services in any unlawful manner or in a manner which promotes or encourages illegal activity; or (b) breach any law, statute, contract, or regulation; (c) act in a manner that is obscene, defamatory, libelous, unlawfully threatening or unlawfully harassing; (d) provide false, inaccurate or misleading information; (e) use an anonymizing proxy; or (f) attempt to gain unauthorized access to the Trint Services or any networks, servers or computer systems connected to the Trint Services. (together with the “Restricted Activities”).
10.2 Except as expressly set out in this agreement or as permitted by any local law, you undertake:
(a) not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the Trint Services or your access to the Trint Services; (b) not to engage in any of the Restricted Activities, nor control an account that is linked to any of the Restricted Activities; (c) not to make alterations to, or modifications of, the whole or any part of the Trint Services nor permit the Trint Services or any part of them to be combined with, or become incorporated in, any other programs or websites (save for in accordance with proper use of the Trint API Developer Hub); (d) not to disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Trint Services; (e) to include our copyright notice on all entire and partial copies of the Trint Services in any form; or (f) not to provide, or otherwise make available, the Trint Services in any form, in whole or in part (including, but not limited to, program listings, object and source program listings, object code and source code) to any person without prior written consent from us.
10.3 Notwithstanding clause 10.1 and 10.2, you agree to indemnify us in full and on demand from and against any loss, damage, costs or expenses which we suffer or incur directly or indirectly as a result of your use of the Trint Services otherwise than in accordance with this agreement or any applicable laws including, without limitation, any breach of your obligations under clause 8 (Data Protection).
10.4 You warrant to us that all the information you provide to us is true and accurate to the best of your knowledge.
11.1 We are the owner or the licensee of all intellectual property rights in the Trint Services (including in the material published on the Trint Platform). Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
11.2 The trade marks, service marks, and logos (“Trade Marks”) contained on the Trint Platform are owned by us, our group companies or third party partners of us. You cannot use, copy, edit, vary, reproduce, publish, display, distribute, store, transmit, commercially exploit or disseminate the Trade Marks without the prior written consent of us, the relevant group company or the relevant third party partner of us.
11.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
11.4 Our status (and that of any identified contributors) as the authors of content on the Trint Platform must always be acknowledged.
11.5 You must not use any part of the content on the Trint Platform for commercial purposes without obtaining a license to do so from us or our licensors.
11.6 If you print off, copy or download any part of the Trint Platform in breach of this agreement, your right to use the Trint Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
12.1 The Trint Services incorporate artificial intelligence (AI) technology to provide transcription and related services, including but not limited to; automated transcription, summarisation of uploaded audio/video files, use of Trint’s AI Assistant to help users realise efficiencies and other AI-driven data analysis such as Speaker ID.
AI processes Content strictly for providing the requested services, and Trint does not use customer data to train or improve its AI models. All AI processing occurs within Trint’s secure infrastructure, ensuring compliance with applicable data protection laws and policies.
12.2 Trint’s AI-powered features generate content based on uploaded data; however, users are responsible for the verification and validation of this AI-generated content. Users must manage recording functions, review AI outputs, and ensure accuracy before relying on such content for decision-making, particularly in professional or legal contexts. You agree to review all AI outputs thoroughly and correct any errors prior to using or sharing those outputs.
12.3 Users are fully responsible for managing their active sessions, including starting and stopping recordings when using Live or real-time transcription features. By using the Trint Services, users agree to maintain control over recording functions and to review the content captured to ensure it aligns with their intended usage. Trint is not liable for any consequences arising from users' failure to manage or review their recordings or any outputs from the Trint Services.
12.4 Content processed by Trint’s AI features remains confidential and is only processed as required to fulfil the requested services. Trint does not use Content for any purpose beyond the provision of the Trint Services, and all AI processing occurs within Trint’s secure environment.
12.5 All content and data uploaded by users to the Trint Services, including any outputs generated by Trint’s AI features, remain the intellectual property of the user, subject to any fees and conditions within this agreement. Trint does not claim ownership over user data or AI-generated outputs; however, Trint retains ownership of its proprietary AI models, algorithms, and associated processes used to generate such outputs. Use of the Trint Services does not grant users any rights, title, or interest in Trint’s underlying AI technology or intellectual property.
12.6 Trint provides AI-powered features, such as transcription, search and summarisation, to support and enhance your workflow. Due to the automated nature of these services, Trint makes no representations or warranties, express or implied, regarding the accuracy, reliability, or completeness of AI-generated outputs. Users are responsible for reviewing and verifying all AI-generated content before making any decisions or taking action based on it. To the fullest extent permitted by law, Trint disclaims all warranties relating to AI-generated content, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. Trint shall not be liable for any actions, decisions, or outcomes arising from reliance on unverified AI-generated content or any resulting loss or damage.
We care about copyright. We operate a copyright notice-and-takedown policy covering content published on or shared through the Trint Services. If you believe content on the Trint Services infringes your copyright, or if you receive a complaint that content you have published infringes someone else's rights, please refer to our Copyright and DMCA Policy at https://trint.com/dmca-and-copyright-abuse-policy/, which explains how to submit a notice (including notices under the US Digital Millennium Copyright Act, where applicable) and how we handle counter-notices. We reserve the right to remove or disable access to content published on the Trint Services or distributed through shared links where we reasonably believe it infringes third-party rights or breaches this agreement, and to suspend or terminate the Accounts of repeat infringers.
14.1 We may revise this agreement from time to time, including to reflect changes in law or regulation, changes to the Trint Services, or changes to our business. If we make a material change to this agreement, we will notify you by email (to the address registered to your Account) at least thirty (30) days before the change takes effect.
14.2 If you do not agree to a material change, you may cancel your subscription before the change takes effect by following the process in clause 5, and you will receive a pro-rata refund of any Fees paid in advance for the period after cancellation. If you continue to use the Trint Services after a material change takes effect, having received notice of it, the revised agreement will apply to you.
14.3 Changes to the Fees are governed by clause 4.6. Non-material changes (such as corrections, clarifications and formatting) may be made by updating this page, and the "Last updated" date at the top of this agreement will indicate when the latest changes were made.
We reserve the right to refuse the creation of duplicate accounts for the same user. In a case where duplicate accounts are detected, we reserve the right to close or merge these duplicate accounts without notification.
16.1 To be eligible to use the Trint Services, you must: (a) be at least 13 years old; (b) if you are purchasing a subscription or otherwise entering into a payment obligation under this agreement, be at least 18 years old and have the legal capacity to enter into a binding contract; and (c) agree to the terms of this agreement. Users aged between 13 and 17 may use the Trint Services only as a Seat under an Account held and paid for by a person aged 18 or over (or by an Organisation), who shall be responsible for their use.
16.2 You further represent and warrant to us that if you are an individual and you open an account with us that you are not acting on behalf of an undisclosed principal or a third party beneficiary.
16.3 You undertake that your login may only be used by you and a login shared by multiple people is not permitted.
17.1 Use of the Trint Services is at your own risk. The Trint Services are provided on an “as is” basis. To the maximum extent permitted by applicable law, we disclaim any and all representations and warranties, whether oral or written, express or implied, including (without limitation) any warranty as to merchantability, fitness for a particular purpose or use, title, or non-infringement.
17.2 We do not warrant or guarantee that the Trint Services will be always available or that its use will not be interrupted.
17.3 You acknowledge that the Trint Services may not be free of bugs or errors and you agree that the existence of any minor errors shall not constitute a breach of this agreement.
17.4 We do not guarantee any particular result or outcome from the Trint Services. We do not warrant that the Trint Services will meet your requirements.
17.5 We do not warrant that any transcription or other outputs will be error free. We disclaim responsibility for any use of any AI-generated results or decisions or actions based on AI-generated results.
18.1 Nothing in this agreement excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
18.2 If you are a consumer: (a) nothing in this agreement affects your statutory rights, including your rights under the Consumer Rights Act 2015 for services to be performed with reasonable care and skill and for digital content to be as described, fit for purpose and of satisfactory quality; (b) clauses 18.3 to 18.6 do not exclude or limit our liability for loss or damage that is a foreseeable result of our breach of this agreement or our failure to use reasonable care and skill; and (c) we are not liable for business losses — if you use the Trint Services for any commercial or business purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
18.3 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Trint Services or any content on the Trint Platform, whether express or implied.
18.4 Subject to clause 18.1, we will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
(a) use of, or inability to use, the Trint Services; or (b) use of or reliance on any content displayed on the Trint Platform.
18.5 We will not be liable for any loss or damage caused by a virus, denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Trint Services or to your downloading of any content on the Trint Platform, or on any website linked to it.
18.5 We assume no responsibility for the content of websites linked on the Trint Platform. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
18.6 Subject to clause 18.1, our maximum aggregate liability under or in connection with this agreement, or any collateral contract, whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to a sum equal to £100 or the amount you paid to us in fees in the previous 12 calendar months, whichever is greater.
19.1 You may terminate this agreement at any time by cancelling your subscription in accordance with clause 5 and/or deleting your Account. Cancellation and refunds are governed by clause 5; termination does not relieve you of liability for Fees properly incurred before termination takes effect.
19.2 We may terminate this agreement or suspend your access to the Trint Services immediately by written notice if: (a) you commit a material breach of this agreement (including non-payment of Fees, breach of clause 2.7 or engagement in any Restricted Activities) and, where the breach is capable of remedy, you fail to remedy it within fourteen (14) days of our written notice requiring you to do so; or (b) we are required to do so by law.
19.3 We may also terminate this agreement for convenience by giving you at least thirty (30) days' written notice by email. If we terminate under this clause 19.3, we will refund you a pro-rata amount of any Fees paid in advance for the period after termination takes effect.
19.4 We reserve the right to delete your Account on termination of this agreement and for non-payment of the Fees owed in accordance with clauses 3 and 4 of this agreement.
19.5 Any provision of this agreement that expressly or by implication is intended to come into or continue in force on or after termination or expiry of this agreement shall remain in full force and effect.
20.1 This agreement is binding on you and us and on our respective successors and assignees.
20.2 You may not transfer, assign, charge or otherwise dispose of this agreement, or any of your rights or obligations arising under it, without our prior written consent.
20.3 We may assign, charge, novate or otherwise dispose of this agreement without your prior written consent.
21.1 Communications. We are required to provide certain information to you in writing. By accepting this agreement, you agree that we can communicate with you electronically either by email or by posting notices on the Trint Platform.
21.2 Entire Agreement. This agreement and any document expressly referred to in it constitutes the whole agreement between us and supersedes any previous discussions, correspondence, arrangements or understandings between us. This clause 21.2 does not apply where you have entered into an Enterprise Agreement with us, in which case that Enterprise Agreement governs.
21.3 Law and Jurisdiction. This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
21.4 Any dispute or claim arising out of or in connection with this agreement will be subject to the exclusive jurisdiction of the courts of England and Wales.
To contact us, please email support@trint.com.
Annex A: Processing Details
This Annex sets out the details of the processing of Customer Personal Data carried out by Trint on behalf of you.
In this Annex A (and in this agreement):
“User” means any person who uses the Trint Services on behalf of you or under your account or whose personal data you provide to Trint in relation to setting up the Trint Services.
"Fees" means the charges payable by you for the Trint Services, comprising: (a) the subscription fees for your selected Monthly Subscription or Annual Subscription and tier, as set out on the Pricing Page at the time of your purchase or most recent renewal; (b) any charges for add-ons you purchase, including High Volume or Archive Use add-ons; (c) the Pause Plan fee, where you elect to pause your Account under clause 4.5; and (d) any other charges for the Trint Services agreed between you and us or set out on the Pricing Page, in each case exclusive of VAT and any other applicable sales taxes, which shall be payable by you in addition at the prevailing rate. References to "Fee" shall be construed accordingly.
"Term" means the period commencing on the date you first create an Account or accept this agreement (whichever is earlier) and continuing until this agreement is terminated in accordance with clause 19. Where you subscribe to the Trint Services, the Term shall include your initial subscription period (monthly or annual, according to your selected plan) and each successive renewal period, with each Monthly Subscription renewing automatically each month and each Annual Subscription renewing automatically each year, in each case unless and until cancelled in accordance with clause 5 or this agreement is otherwise terminated in accordance with clause 19.
“Speaker/Participant” means any person audible or visible in any audiovisual Content, whether or not they are a User.
“Non-Participant” means any person who is identified in any Content but who is not a Speaker/Participant, for example, any person who is named and discussed by a Speaker/Participant.
Subject matter of processing: the storage and processing of Personal Data as necessary to provide the Trint Services
Nature: storage and processing of personal data programmatically, including specific processing of voice information in digital media provided by you in order to create and store a set of biometric features which describes the key characteristics of the voice (a “Voiceprint”) to facilitate the identification of the Speaker/Participant in the Content (including Content already provided and Content provided in the future).
Purpose of processing: provision of the Trint Services
Duration of the processing:; for the duration of the Trint Services and any additional period where audit logging or regulatory requirements require it. Trint can delete Content every 30 days upon your request. User Account Data deletion will only occur when the relevant User Account is closed down.
Categories of Data Subject:
(each as defined above in this Annex A)
Types of Personal Data:
(a) User Account Data: Users’ usernames, passwords, email addresses and any data about how those Users use the Trint Services, which is provided to You via the Trint Services (e.g. via an Admin Dashboard).
(b) Content Data: the voices and images of Speakers/Participants in any Content, and any personal data in the information disclosed by Speakers/Participants in the Content, whether such personal data is about (a) the Speakers/Participants; or (b) Non-Participants.
(c) Voiceprint Data: any Voiceprints (as defined above) of any Speakers/Participants where You make use of the Speaker ID feature in relation to the relevant Content.
(d) Speaker/Participant Label Data: any name or identifier entered into the Trint Services by a User to label a Speaker/Participant in any transcripts, or in relation to any Voiceprint, if that label is personal data.
