Security

Security is our priority. We always keep your data safe.

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We know our users need to trust us. That's why we have the best-in-class data security.

We handle sensitive and often confidential audio & video files every day, which is why we maintain the highest standard of security at all times.

You’re in safe hands.

ISO 27001:2013 was created by the International Standards Organization to provide a global standard for information security management systems (ISMS). It's considered the platinum standard for data security.

We’re fully certified to ISO 27001:2013, verified by SAM (US government vendor), the UK Crown Commercial Service (CCS), Cyber Essentials and we're PCI DSS compliant.

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In short, no one sees your data but you

Download our security guide to read more about our security position and how we keep your data private.

Download our security guide

Data security: ISO 27001:2013 requirements

Systemically examine the organization’s information security risks, considering any threats, vulnerabilities and impacts
Design and implement a coherent and comprehensive suite of information security controls and/or other forms of risk treatment (such as risk avoidance or risk transfer) to address those risks that are deemed unacceptable
Adopt an overarching management process to ensure that the information security controls continue to meet the organization’s information security needs on an ongoing basis.

Logos for Trint's security certifications.

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Data security

For data transfer and storage, Trint uses HTTPS (using TLS 1.2) for secure data upload, export and transfer. Data is encrypted at-rest using AES 256. Physically, Trint stores your data in data centers owned and operated by Amazon Web Services (AWS). These data centers deliver the very highest levels of physical and infrastructure security.

Data retention & deletion

If you delete a transcript from your account, it is not permanently removed, but it is inaccessible. This allows us to recover deleted transcripts if you ask us to. All of your Trint related data, including media files and associated transcripts, can be permanently deleted at your request by contacting support@trint.com

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Trusted by

Trint employees

Effective security begins with our team. Trint employees never look at your data without your permission. We use market leaders in personnel security to protect against vulnerabilities and internal threats.

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Some of the tools and services we use

We perform background checks on all new employees during the hiring process.
Multi-factor authentication (MFA) is enforced for all employees. Where possible, Single Sign-On (SSO) is used. We use a password manager for all other passwords.
We use industry-leader anti-malware and enforce hardware policies for hardening employee equipment.

Third-party sub-processors

Trint partners with third-party software providers to give the best possible customer experience. Before integrating with any company, Trint performs a review of their privacy protocols to ensure they have equally rigorous protection standards. When agreeing to the Terms of Use upon joining Trint, a user is agreeing to the sharing of certain information with third-party sub-processors that are vital to Trint’s functionality.

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Billing & payments

Billing and payments are processed through a PCI-DSS-certified third-party payment processor, Stripe, which uses high-level encryption to protect all payment details entered. No Trint employee is able to view complete billing information for any user.

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Data back-up & retention

Trint provides a back-up and restore plan in the event of data center or system-wide events. Back-ups are performed four times per day. Trint retains back-ups for one year.

Where we store your data

We understand that the security of your data is everything. We store your data in AWS data centers in the US with world-leading levels of security and availability.

Business continuity & disaster recovery

Trint implements a highly available and fault-tolerant service that can recover from events in a data center or other disaster. The Trint service is hosted on Amazon Web Services (AWS) and architected using either clustered services or serverless implementations as relevant to the use case.

Trint maintains a business continuity and disaster recovery plan. In the event of a natural disaster, a combination of our back-up strategy and infrastructure-as-code techniques would enable us to bring up a replacement environment in either a new AWS availability zone or region within a few hours.