Our Privacy Policy

We understand that you're trusting Trint with your files. Here you can learn about our commitment to your privacy.


Contact us about our Privacy Policy



We are Trint Limited, a company registered with Companies House in England and Wales under number 09225083 whose registered office is at 10 Swan Yard, London, N1 1SD, (“Trint”/“we”/“us”/”our”). Trint provides the website www.trint.com (the “Website”) which makes available software for transcribing, searching, verifying, editing and exporting the content of audio and video files (the “Services”).

Trint is committed to safeguarding and preserving the privacy of our visitors. We value the confidence of our customers, employees and business partners. The following Privacy Statement (“Statement”) together with the Terms and Conditions (“Terms”) govern your use of our Website and explain what happens to any personal data that you provide to us, or that we collect from you whilst you visit our Website. It also explains how we use cookies on our Website.

This Statement explains:

  • What information we may collect about you
  • How we may use the information we collect about you
  • Whether we share your information with anyone else
  • How we keep your information secure
  • The types of cookies we use and how you can reject these cookies
  • Your choices regarding the personal information you provide to us
  • Where we store your information
  • How you can obtain a copy of the information we store about you.

By using the Website and the Services, you consent to us processing and storing your personal data in accordance with this Statement.

Information That We May Collect

In running and maintaining our Website and providing the Services we may collect and process the following data about you:

  • information about your use of our Website including details of your visits such as pages viewed, the length of your uploads, the time spent browsing and the resources that you access. Such information includes traffic data, your browser type, your IP address, location data and other communication data;
  • information provided voluntarily by you such as your name, a password, job title, employer, the department you work in within the company and your address. For example, when you register for information, or make a purchase;
  • information that you provide when you communicate with us by any means, for example to report a problem; and
  • your email address that you provide on the “Contact Us” section and when you register for an account.

Trint will only share the above information with third parties in the manner that is described in this Statement. Trint will not sell any of the above information to third parties.

In addition to your personal data, we may also process personal data of third parties which you send to us for processing as part of the audio and/or video files that you send to us. We process such data in accordance with this Statement and the Terms but we do not have access to the content of those files.

Use of Your Information

We use the information that we collect from you to provide our Services, as part of the Services which we provide to you and to manage our relationship with you. In addition to this, we may use the information for one or more of the following purposes:

  • to provide information to you that you request from us relating to our products or services;
  • to provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information;
  • to inform you of any changes to our Website, Services or goods and products;
  • to improve and develop products, services and support including through research and data analysis activities;
  • to measure performance of marketing initiatives;
  • to provide you with access to protected areas of our Website
  • to assess and improve the performance and operation of our Website; and
  • to process and respond to any complaint made by you.

In operating our Services it may become necessary for data that we collect from you, data you upload to the Website or provide to us via the Trint API to be transferred to locations outside of the European Economic Area for processing and storing. By providing your data to us, you agree to this transfer, storing and processing.

We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely. Suppliers and service providers are required by contract to keep confidential and secure the information received on behalf of Trint and may not use it for any purpose other than to carry out the services they are performing for Trint.

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

Your content will remain on the servers used by us during your time as an active user of our Services and for at least six months after your last activity unless you delete such content or request that we delete it.

Credit card information used to make purchases on our Website is collected, processed and stored by our partner Stripe Payments Europe, Ltd. and no member of Trint has access to this information. Please contact Stripe (support@stripe.com) with any questions. You should review their privacy policy before sending them any personal data, a copy of which can be found here: https://stripe.com/gb/terms.

Sharing Your Information

We will not disclose your personal information to any other party other than in accordance with this Statement and in the circumstances detailed below:

  • in the event that we sell any or all of our business to the buyer; and
  • where we are legally required by court order to disclose your personal information.

We use third parties as part of our processing. Any personal data contained within audio/video files sent to us by you will, therefore, be sent to such third parties and returned to us.

Keeping Your Information Secure

Trint takes seriously the trust you place in us. To prevent unauthorised access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Trint utilises reasonable and appropriate physical, technical, and administrative procedures to safeguard the information you send us. Trint retains data only as required or permitted by local law and while it has a legitimate business purpose.

Where we have given you (or where you have chosen) a password that enables you to access the Services, you are responsible for keeping this password confidential. Please do not share a password with anyone.

Cookies, Pixels, Local Storage And Other Similar Technologies

Cookies are small pieces of data that are stored on your computer, mobile phone or other device. Pixels are small blocks of code on web pages that do things like allow another server to measure viewing of a Web page and often are used in connection with cookies. HTML5 Local Storage is a small database located inside your browser which web pages can use to store data to speed up their processing. We may use all three technologies from time to time, to help improve your user experience.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of our Website. Cookies make the interaction between you and our Website faster and easier. We use cookies to distinguish you from other users of the Website and our Services. This helps us to provide you with a good experience when you use the Website and also allows us to improve the Website and Services. Cookies and things like local storage also help us authenticate you to deliver personalised content.

We have outlined below the individual cookies we use and why we use them:

Cookie name Expiry period Purpose More information
ga 2 years Used by Google Analytics to distinguish users. Googe Analytics Cookie Usage
_gat 10 minutes Used by Google Analytics to throttle request rate. Googe Analytics Cookie Usage
amua8kc215q2gmkpvjkltr2hhh-agile-crm-guid 4 years 8 months Used by AgileCRM (a Customer Relationship Management provider) to track, measure and improve user experience. Agile CRM
amua8kc215q2gmkpvjkltr2hhh-agile-email 4 years 8 months As above. Agile CRM
j0vs9d3d7560d5md234v7ft1lu-agile-crm-guid Session cookie As above. Agile CRM
j0vs9d3d7560d5md234v7ft1lu-agile-crm-session_id Session cookie As above Agile CRM
j0vs9d3d7560d5md234v7ft1lu-agile-crm-session_start_time 1 year As above. Agile CRM
mp_90c79fbe92b3e075ff5657432a37d2be_mixpanel 1 day Used by Mixpanel (an analytics provider) to track, measure and improve user experience. Mixpanel
mp_mixpanel__c As above. Mixpanel

Please refer to your device’s help material to learn what controls you can use to remove or block cookies, or other similar technologies; or block or remove other data stored on your Device.Please remember that if you do this, it may affect your ability to use the Website and/or the Services. As you use your device, you will encounter third parties that make use of cookies and similar technologies. We are not responsible for those third parties or what they may place on your device or in your browser.

Subscription Communications

Subscription communications include email newsletters, software updates, etc. that may be expressly requested by you or which you consented to receive. After you request such communications, you may opt out of receiving them by using one of the following methods:

  • select the email «opt out» or «unsubscribe» link, or follow the opt-out instructions included in each email subscription communication
  • return to the Web page(s) where you originally registered your preferences and follow the opt-out instructions
  • contact us. Be sure to provide your name, relevant contact information, and specific relevant information about the Trint subscriptions that you no longer wish to receive.

Third Party Links

On occasion we include links to third party applications, websites, products or services on our Website for your convenience and information. Where we provide a link it does not mean that we endorse, make representations or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Changes to Our Statement

Any changes we may make to this Statement in the future will be posted on this page. Where it makes sense because the changes are material, we will notify you of the changes by e-mail or in another appropriate manner such as when you next visit the Website.

Access to Information

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.

Contact us about any matter relating to this Statement, we'll be happy to help!




Contact us about any matter relating to this Privacy Policy, we’ll be happy help!

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